Review of Payment Terms

Review of Payment Terms: Equine Clients

We have recently undertaken a review of our provision of services and part of this review comes from our need to improve our accounting and payment terms , which are an integral part of the efficiency and viability of our service provision in the future.

We currently invoice monthly, with payment terms of 30 days. However, in line with the majority of local equine practices, from 1^st March 2024 we will be sending invoices on a weekly basis, with payment terms of 7 days.  

Our business clients will continue to receive monthly invoices, please do contact us if you are a business client and have received this letter.

Please advise us at the time of booking if an appointment is likely to be reimbursed via insurance and submit a claim form within 5 working days to ensure we can process a direct claim.

We would like to take this opportunity to thank our loyal equine clients for their prompt payments which allows us to focus on the provision of veterinary services to you, which is our main aim and priority.

We ask that any clients with an existing outstanding debt make every effort to clear this with us as soon as possible and to settle their accounts within the above timescale in the future.  

Payment can be made by the following methods:  

• Cash
• Debit card
• BACS transfer utilising the following bank details: Sort code:  40-01-94 Account number:  01563475
• Online, via our website www.avondalevets.com/onlinepayment

Please be assured that it is important to us that we continue to strive to deliver the highest standards of care and service to our clients.  Once again, on behalf of Avondale Vets, we would like to thank you for your loyalty to the practice and look forward to continuing to provide veterinary care to your horses, ponies and donkeys.

Kind Regards

Nicola Kerbyson BVMS CertAVP(EM) PhD MRCVS

Equine Clinical Director
 

You are receiving this communication as a registered client of Avondale Veterinary Group.

In line with the Royal College of Veterinary Surgeons (RCVS) code of conduct, we are required to inform you of a change to our service provision.